Hasznos kifejezések - Office English.
Even if your general English conversation skills are not the best, at work you always need to communicate politely. For example, “Can I have your name, please?” sounds far better than “What’s your name?” in a professional environment. This is a list of polite expressions you can use.
Polite expressions
Basic |
Professional |
What’s your name? |
Can I have your name please? Can I ask who’s calling? |
What’s your phone number? |
Can I have a contact number please? |
Do you want to leave a message? |
Can I take a message for you? |
He is not here today/He is in a meeting. |
I’m afraid Mr Tayloris out for the day/in a meeting. |
Call back later. |
Could you call back later? |
I don’t understand. I’ll call someone else. |
I’m calling a colleague with better English to deal with your request/problem. |
Useful expression on the phone
Good morning. Thank you for calling our company. My name is Anna. How may I direct your call?
Sorry to keep you waiting. I’m putting you through.
Do you want to hold or would you like to call back later?
I’m afraid the line/extension is engaged/busy. I’ll transfer you to Ms Jones.
I’m returning your call on behalf of Mr Brown to let you know …
I’m calling to confirm that …
Which company are you calling from?
I’m sorry, I didn’t catch your name. Could you spell it please?
Can you please repeat the date/location/time/phone number/e-mail address?
Is there anything else I can do for you?
to take a message – üzenetet leírni
contact number – telefonos elérhetőség
request – kérés
to put somebody through – kapcsolni valakit
to hold the line – tartani a vonalat
extension – mellék
engaged/busy – foglalt
to transfer a call – hívást átkapcsolni
to return a call – visszahívni
on behalf of – valaki nevében
to confirm – megerősíteni, visszaigazolni
to not catch someone’s name – nem érteni valaki nevét
location – helyszín
Is there anything else I can do for you? – Tehetek Önért még valamit?
